Shipping policy

Shipping Policy

Thank you for choosing to own a piece of my work. I take great pride in ensuring your artwork is packaged securely and delivered efficiently.

1. Processing & Lead Times

• Original Artwork: Orders are typically processed and dispatched within 3-5  business days unless otherwise discussed.
• Commissions: Because custom work requires time to create, the shipping date will be agreed upon during our initial consultation. Please note that shipping occurs only after the final piece is completed and any final balance is paid.
• Review Period: For commissions, any final queries or changes must be raised before the item is dispatched. Once a tracking number is generated, the artwork is considered "Sent" and the Return Policy applies.

2. Shipping Methods & Tracking

I use Royal mail to deliver all orders.

• All shipments are sent via a tracked and signed-for service to ensure safe arrival.
• Once your order has been dispatched, you will receive an email containing your tracking number and an estimated delivery date.

3. Shipping Rates

Shipping costs are calculated based on the size, weight, and destination of the artwork.

4. Packaging

I use professional-grade materials (such as acid-free paper, heavy-duty tubes, or reinforced boxes) to protect your art. I highly recommend keeping the original packaging until you have fully inspected your piece.

5. Damaged or Lost Packages

• Damage: If your package arrives visibly damaged, please take photos of the exterior before opening it. If the artwork inside is harmed, please contact me immediately with proof of damage as outlined in my Return & Refund Policy.
• Lost Items: If your tracking information shows "delivered" but you haven't received the item, please contact the carrier directly. If the item is officially declared lost by the courier, I will work with you to find a resolution.